FAQ Rockids

Do you have a question about our nurseries, our day shelters or how we operate?

Registration & Fees

  • How do I register my child at Rockids?

    We invite you to complete our contact form.
    A centre manager will get in touch within 24 hours to organise a visit, answer your questions and finalise the registration.

  • What documents are required for registration?

    To complete the file, we need the following:

    • Signed childcare contract and its appendices
    • A copy of the vaccination record
    • ID of people authorised to pick up the child
    • CSA form and proof of deposit payment

    The full list will be provided by the management team.

  • Is there a waiting list?

    Yes, depending on availability and the chosen location.
    We recommend registering as early as possible to maximise your chances.

  • What are the fees?

    Our fees vary depending on the type of contract (full-time, part-time, occasional care, etc.).
    Rockids is an approved CSA structure, which allows access to government financial aid.
    Discounted rates may apply (for children under one year old, partner companies, etc.).

  • Are there financial aids?

    Are there financial aids?

    • 20 free hours for non-school-aged children (ages 1 to 4)
    • Reduced rates based on income and household composition
    • Partial coverage of meals

  • Can I register my child for selected days only?

    Yes, various contracts are available:

    • Part-time (mornings or afternoons)
    • 1 to 4 days/week (Rockids Academy)
    • Occasional childcare (depending on availability)

  • Can I visit the facility before registering my child?

    Absolutely! We encourage you to schedule a visit via our contact form.
    It’s the best way to discover our environment and meet the educational team.

Pedagogy & Activities

  • What is your educational approach?

    Our practices are aligned with the Luxembourg National Framework for non-formal education.
    We promote autonomy, confidence, creativity and respect through:

    • Free play and creative workshops
    • Sports and cultural activities
    • Outdoor excursions
    • Group projects tailored to the child's age

  • How do I stay informed about my child’s activities?

    You will be kept informed via:

    • Our secure mobile app: daily summaries, photos, practical info
    • Our social media: Facebook, Instagram, LinkedIn
    • Our quarterly newsletters
    • Information boards at our facilities
    • Direct contact with your site’s management

Nutrition & Health

  • How are meals prepared?

    Meals are cooked daily in our central kitchen by our chef, trained in infant nutrition.
    We focus on:

    • Fresh, local and seasonal products
    • Balanced and age-appropriate meals
    • Respecting specific diets (PAI, vegetarian, allergies, etc.)

  • Do you support food diversification?

    Yes, we follow each child’s rhythm and the family’s instructions.
    We offer suitable textures (purees, small pieces).

  • Can I cancel a meal?

    Yes, via our mobile app, by phone or email – ideally 48 hours in advance.
    The meal will then not be charged.

Organisation & Daily Life

  • What should my child bring?

    • A change of clothes
    • Non-slip slippers
    • Comfort item (blanket, dummy, if needed)
    • Personal care products
    • Weather-appropriate clothing

    Please label everything with your child’s name.

  • What should I do if my child is absent?

    Please notify us via the mobile app, by phone or email.
    If notified 48 hours in advance, meals will be deducted from the invoice.

  • What are your opening hours and closure days?

    We are open Monday to Friday, from 7 a.m. to 7 p.m.
    Exceptional closures: only 25 December and 1 January.
    We remain open on Luxembourg public holidays.

  • Are vaccinations mandatory?

    Yes, we follow the recommendations of the Luxembourg national vaccination programme.

Billing & Termination

  • How do I understand my invoice?

    The invoice includes:

    • Hours of care
    • Hourly rate
    • CSA subsidy
    • Any overtime
    • Meals and additional services

    For further details, please contact us via the contact form, phone or email.

  • I have questions about my invoice.

    Please send your questions via the contact form – our finance department will respond promptly.

  • How do I cancel my contract?

    Via our form, with a notice period of 3 months. The notice period begins either on the 15th or 1st of the following month, depending on the date of the request.

Daycare Centres (Foyers de jour)

  • How does morning drop-off work?

    You drop your child off directly at the centre. They are then accompanied to school based on the arrangements specific to the structure.

  • What about during school holidays?

    Our centres remain open with a rich programme of activities and themed outings (Summer Camp).
    We pay special attention to each child’s rhythm.

  • Is homework support available?

    Yes, in all our centres, for school cycles 2 to 4.
    Homework help is free, included in the care, and provided by trained educators.

Your satisfaction is our priority.

Our Customer Service team is here to answer all your questions and support you every day.
Feel free to contact us using the form below or via our contact form — we’ll get back to you as soon as possible.

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